Refund policy

RETURNS POLICY

PLEASE NOTE THAT RETURNS ARE NOT FREE; CHARGES APPLY.

Can I return my order? Yes, you can.

If you are not satisfied with the items you ordered, you can return them within 14 days of receipt, notifying us no later than 7 days after receipt.

In this case, the order must meet the following conditions:

1. The order still contains all its parts and components, and the packaging arrived exactly as the product did.
2. The product shows only normal handling; breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately after receipt.
5. We are entitled to charge the customer the shipping costs.
6. The return will be processed within 7 days and, if the conditions are met, it will be officially accepted within this period.

*We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of ours.

How can I return my order? If your order meets the conditions above, follow these steps to start the return process:

- Send an email to: hola.veradiaz@gmail.com
- Make sure the email includes: order number; reason for the return request; photo of the product in case of breakage; customer's first and last name; customer's address.

We will then get in touch and give you the return address. Never send the return to the sender; we will give you the correct address after you request it.

You, the customer, are responsible for the shipping costs of returning the product. Keep your proof of shipping! We are not responsible for lost return shipments. The consumer has the right of withdrawal under the following provision if the consumer is a natural person entering into a transaction for purposes not predominantly related to their commercial or professional activity:

A. CANCELLATION CONDITIONS

Right of cancellation
The cancellation period is 14 days from the day on which you, or a third party named by you other than the carrier, received or took possession of the last goods.

As we work with a fully automated system, orders are executed as soon as they are placed. We therefore cannot interrupt the shipping process before delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform VERADIAZ of your decision to withdraw from this contract by means of a clear statement (for example, by email). The withdrawal is completed once we have received the goods. The costs of returning the goods are borne by the buyer.

Shipments in transit
As our products are shipped from Asia, transit times may be longer and are beyond our control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. You can, of course, let us know about your cancellation in advance.

To ensure the fastest possible return, please send us a shipping confirmation.

Consequences of withdrawal. If you withdraw from this contract, we will refund all payments received from you, except delivery costs (other than the additional costs resulting from your choice of a delivery type other than the cheapest standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal and the goods. We will make the refund using the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE

RETURNS POLICY:

Consumer customers have 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to give a reason. The direct costs of returning the product are borne by the customer. The product must be returned in proper condition, with no use beyond what is necessary to establish its nature, characteristics or functioning. The company may withhold the refund until it has received the product or until the customer has provided valid proof of return. In case of depreciation due to improper use, damage, excessive handling, or missing accessories, labels, documentation or original items, the corresponding loss of value may be deducted from the refund.

EXCEPTIONS:

The right of withdrawal does not apply in legally excluded cases, including: products made to the customer's specifications or clearly personalised; products liable to deteriorate or expire rapidly; sealed products unsuitable for return for health protection or hygiene reasons that were unsealed after delivery; products that, after delivery, are by their nature inseparably mixed with other goods; sealed recordings, software or digital products that have been unsealed; digital content not supplied on a tangible medium where performance has begun with the customer's express consent and acknowledgement of losing the right of withdrawal; services fully performed with the customer's prior express consent and acknowledgement of losing the right once the service is performed; and any other cases provided for by applicable law.